We greatly appreciate and value you as a guest in our space.
If you are unable to make your appointment, please be courteous of others and provide us at least 24 hours notice and we would be more than happy to reschedule you on another day that works best for you! As a part of our cancellation policy we do require saving a credit/debit card on file at time of booking. Your information will never be shared and will always be kept confidential.
No show guest will be responsible for 100% of the scheduled service cost as a cancellation fee and will not be able to reschedule until their payment is paid in full.
If cancelling less than 24 hours/same day, you will be charged 50% of the scheduled service cost as a cancellation fee. To help us ensure consistency in our services, we recommend showing up a few minutes prior to your appointment.
We also have a 15 minute policy. If you shall arrive 15 minutes or more after the scheduled time, this may affect your service and you may incur charges if we are not able to complete the service in the time we have left. We will always do our best to accommodate our guests but please note that in order for us to exceed excellence, we would appreciate the time allotted for your service to give you the best outcome.
This policy is strongly enforced, but please know that we understand that under some circumstances things come up that are out of our control. We will evaluate emergency scenarios on a case by case basis.
Thank you in advance for understanding and cooperation with this matter.